Why is a Restaurant App advantageous?
As a restaurant owner, it’s a no brainer that quality food and outstanding service are key factors to achieving customer satisfaction.
The catch is whether your eating experience for your customers is memorable enough for them to keep coming back for more.
When customers do not have memories eating at your restaurant, they would often turn to the internet to find more information on your restaurant. In fact, 90% of customers conduct online research before choosing a restaurant. Consumers would read up online reviews, and look at a restaurant’s website or menu for inspiration.
Food Delivery Trend
Food delivery has become a major trend among customers across the globe.
According to a 2018 research by Frost and Sullivan, it was estimated that the food delivery service industry generated $82 billion in gross revenue and predicted that this number will double by 2025.
To remain ahead of the competition, allowing an online but convenient user experience for the customers to view, order or reserve their food swiftly is crucial.
Restaurant Features
Restaurant Menu
Multiple Menu
Menu Creation
Many restaurants serve different food at different times of the day such as Breakfast, Lunch and Dinner. With the Restaurants Menu feature, you can create as many menus as you need.
Different Menu Sections
Organise your Menu
Each menu is made up of sections and dishes. Before adding all your dishes, it's a good idea to decide which sections you need.
For example, most restaurants have a Starters, Main Course and Dessert section.
Adding Labels
For Special Customers
Add labels to your menus to help customers learn more about your dishes. Let them know what is spicy, what is vegan, and so on. If your restaurant has a special, you can highlight this dish on your menu too.
Dish Options
There are three different types of options you can add to any dish
Selection
Customers are required to select one choice. You can charge the same price for options, or different prices. It's up to you
Extras
Let your customers select optional extras for free or at a price. Customers can choose as many extras as they like.
Deselection
Give your customers the option of removing ingredients they do not want. There is no extra cost for removing an ingredient.
Hide Menu Prices
Keep Prices Anonymous
You can hide the prices that appear on your menu in the Restaurant Menus Feature.
Restaurant Orders
Pick Up vs Delivery
Two Options
You can give your customers the choice of picking up their orders or getting them delivered. Or, if you're unable to make deliveries, offer pickup as the only option.
Delivery Areas
Location
Set up delivery areas for online ordering.
For each area you create, you can set a different:
Minimum order amount
Delivery charge
Maximum delivery time
Availability
Allowing Customers to Add Delivery Instructions
Customisable Delivery Service
When a customer places a restaurant order through your site, they can add delivery instructions such as:
Delivery address: Search Location
Delivery instructions: free text.
On arrival instructions
Buzz Door
Call Me
Leave outside my door (contact-less delivery)
Free Delivery for Orders Above a Given Price
Free delivery Option
For some restaurants out there that would like to have this feature to set up free delivery for orders above a minimum price.
Place Orders for a Future Date
Pre-Order
Offer your restaurant customers the option of placing orders a few hours or days before the delivery time.
Email Confirmation
Confirmation
The app automatically sends a confirmation email to your customer after an order is placed through your online ordering system.
The confirmation email includes:
the order number
the order summary
the delivery address
a link which customers can click to view their order status
Restaurant Reservations
Confirm or Decline a Reservation
Manage reservations
Automatically accept all reservations
Select this option only if you are confident that you have available tables on a regular basis.
Manually confirm reservations
Review each reservation request to check availability and contact guests to accept or reject the reservation.
If Your Restaurant is Closed
Pause the Feature
You may not always want to accept reservations, for instance, if your restaurant is closed for renovations or when no one is available to confirm incoming reservations.
It's easy to pause and reactivate reservations!
Customer Size
Set Min to Max Number of People
Party Size
Enter a minimum and maximum from 1-30 in the Min and Max fields.
Reservation Hours
Set a Reservation Time
Advance Notice
Decide how far in advance guests must reserve their table by inputting a value between minutes, hours and days. in the number field.
Grace Period
Those who Arrive Late
Choose how long to hold reservations for guests who arrive late by inputting a value between minutes and hours. the number field.
Notification Alert
Different Forms of Alerts
SMS Validation
Require customers to validate their phone number and reservation by SMS
Send a reservation notification to your email.
Note
You can also automatically print incoming reservations by connecting the email address of a network/WiFi printer.
Webhook
Integrate with other third-party services